Last Updated: 12 August 2026
At Cowdy, we respect your privacy and are committed to protecting the personal information you provide when using our website and real estate services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, enquire about a property, contact our team, or use our services.
1. Information We Collect
Depending on how you interact with our website and services, we may collect:
- Your name and contact details, such as email address and phone number.
- Information provided through contact, property enquiry, or other website forms.
- Property preferences, including information about the type of property you are interested in buying, selling, or investing in.
- Information you provide when requesting a property viewing, valuation, consultation, or further information.
- Communications and correspondence between you and our team.
- Technical information such as IP address, browser type, device information, pages visited, and website usage data.
- Any other information you voluntarily provide to us.
Please do not provide sensitive personal information through the website unless it is specifically required for the service you are requesting.
2. How We Use Your Information
We may use your information to:
- Respond to your enquiries and requests.
- Provide information about properties and real estate services.
- Arrange property viewings, consultations, valuations, or other requested services.
- Assist buyers, sellers, homeowners, and property investors.
- Communicate with you regarding properties, services, appointments, and enquiries.
- Improve our website, services, listings, and customer experience.
- Maintain website security and prevent fraudulent or unauthorized activity.
- Comply with applicable legal and regulatory requirements.
- Send marketing communications where permitted by law and where you have provided the appropriate consent.
3. Property Enquiries
When you submit an enquiry about a property, the information you provide may be used by our real estate team to respond to your request and provide relevant property information or services.
Where necessary to fulfil your enquiry, information may be shared with relevant representatives, property owners, service providers, or other parties involved in the requested real estate service, subject to applicable privacy requirements.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance your browsing experience.
Cookies may also be used by certain third-party services integrated with our website.
You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website functionality.
5. Third-Party Services
We may use trusted third-party providers to support our website and business operations, including website hosting, analytics, communications, forms, mapping, property-related services, and other technology services.
These providers may process information on our behalf and are expected to handle information in accordance with applicable privacy and security requirements.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by third parties.
6. Marketing Communications
Where permitted by applicable law, we may use your contact information to send you information about properties, market updates, real estate services, or other relevant communications.
You can request to stop receiving marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
7. How We Protect Your Information
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. You use our website and provide information at your own risk.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, meet legal obligations, and protect our legitimate business interests.
When information is no longer required, we may securely delete or anonymize it where appropriate.
9. Your Privacy Rights
Depending on applicable New Zealand privacy laws, you may have rights regarding your personal information, including the right to request access to personal information we hold about you and to request correction of inaccurate or incomplete information.
If you would like to make a privacy-related request, please contact us using the details provided on our website.
We may need to verify your identity before processing certain requests.
10. Children’s Privacy
Our website and services are intended for general audiences and are not specifically directed toward children.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.
Any updated version will be published on this page with the revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle privacy matters, please contact our team through the contact details available on our website.
Cowdy
New Zealand Real Estate Services
Email: cowdy@cowdy.co.nz
Phone: +64 3 355 6555